Our Privacy Policy

Our company:

Maharishi Vedic Organics Europe Sagl
Via Cantonale 19
c/o Barinvest SA
690 Lugano
Switzerland
E-mail customer-service@vedaroma.com.

We diligently monitor the content of our website and our webshops in order to ensure that all information is correct. However, we cannot accept responsibility for external links and the content they contain. The protection of your personal information, which is received and processed during your visit to our website and our webshop, is of upmost importance to us. The protection of your personal information complies with the applicable law. Hereafter, you will find information on how personal information is received during your visit to our website and our webshops and how it is processed.

Receipt and processing of personal information

Each visit to our webshops and each download of information on our webshops is logged. The events are logged in order to maintain our system and for statistical purposes. The following data is logged: the name of the file downloaded, the date and time of contact, the transmitted data, the notice of successful completion of transfer, the web browser used and the domain name of the applicant. The IP-address of the device which applies for connection is also registered.
Other privacy details are only logged if these are expressly provided by you, for instance, when placing an order or registering an account.

Use and transfer of personal information

Personal information is used for customer service purposes, handling of orders placed and technical purposes.
Your personal information is only provided to third parties if this is necessary for the handling of the order, for instance the delivery address to the shipping agent. Also, if you give permission beforehand, you information can also be used for the settlement of accounts.

Withdraw permission

You have the right to withdraw permission for the use and processing of personal information at all times. Your personal information will be deleted once you withdraw your permission, once storage of that information is no longer necessary for the relevant use or if this storage is no longer allowed by law.

Right to information

You have the right to information about your personal data that we process.
Upon written request we will inform you which personal information has been logged by our system.

Security clause

We use our best endeavours and all technical and organisational measures to ensure that we store your personal information safe from unauthorised access by third parties. However, we cannot guarantee that communication by email is at all times safe. We shall comply with all laws and regulations in relation to the storage of data and specifically in relation to privacy.

Registration data

When you register an account with our webshops, we collect and process certain personal data as your registration data. For example, we need your name, address information, telephone number, payment information and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We also delete all your registration data either within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to customer-service@vedaroma.com with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

Payment via credit card

When paying via credit card, the payment is processed by an external service provider.

Newsletter

We invite everyone to subscribe to our news on the site https://vedaroma.com/subscribe.html and for our blog posts on the site https://vedaroma.com/wordpress. Subscribers can be added to our newsletter mailing list. Users are entitled to be removed from the newsletter mailing list and can exercise this option at any time. This can be done here or by using the unsubscribe link in the newsletter.
Newsletter tracking: By subscribing to the newsletter, the user consents to tracking for statistical purposes. This is called a web beacon (or tracking pixel). When delivering the newsletter, the external server can then capture certain data of the receiver, for example at what time it is viewed, the IP address or information about the email programme (client) used. The name of the image file is individualised for each email receiver by attaching a distinct ID. In so doing, the email sender remembers which ID belongs to which email address and, when the image is opened, can then see which newsletter recipient has just opened the email.

Contact form

If you have questions of any kind contact us by e-mail or contact form, give us your consent for the purpose of establishing contact. This requires the specification of a valid e-mail address. This serves for the assignment of the request and the subsequent answering of the same. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing the request you will automatically delete personal data.

Cookies and the right to direct advertising

“Cookies” are small files that are stored on a user’s computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users’ devices during and/or after users visit a website or webstores. “Temporary cookies”, “session cookies”, or “transient cookies” are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, users’ login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the “range” of a website (where the users are geographically located) or information on the users’ interests. This information is used for marketing purposes. “Third-party cookies” are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called “first-party cookies”). It is useful to know the above terms so that you understand our cookie policies and data protection agreement. If, as a VedAroma customer or as a visitor to our webshops or interfaces, you do not wish cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies in the system settings of your browser. However, if you do these things, it will likely lead to problems when you try to use VedAroma websites and interfaces. If you would like to “opt out” of the use of cookies for online marketing and tracking purposes, you may be interested these two sites to help you:

• the US site http://www.aboutads.info/choices/
• the EU site http://www.youronlinechoices.com/.

Furthermore, you can deactivate cookies from being stored on your computer or device by changing your browser settings. However, if you do this, it will likely lead to problems when you try to use Hetzner Online GmbH websites, interfaces, and features on the interfaces.

Youtube

We integrate videos from the YouTube platform provided by Google (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. The legal basis for this data processing is Art. 6 (1) lit. f GDPR.

Social media

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties and users, and to inform them about our services. We use Facebook, Twitter, and others. When visiting each of these platforms, you, as a user, agree to the terms and conditions and the data processing guidelines of the corresponding operator. Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

Google universal annalistic

On the basis of our legitimate interests (i.e. interests in analysis, optimization and commercial operation of our online offers within the meaning of Art. 6 (1) lit. f GDPR), we use Google Analytics, a web analysis service of Google LLC (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offers by the you, the user, is usually sent to a Google server in the USA and stored there. Google is certified under the Privacy Shield agreement and thus provides a safeguard in adherence to European data privacy laws (www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ). Google will use this information on our behalf to assess how you use our online offers, to put together reports about activities within these online offers, and to provide other services to us in connection with the usage of these online offers and the Internet use of related services. Pseudonymized usage profiles of you can be created from the processed data. We use Google Analytics in the „Universal-Analytics“ version. “Universal Analytics” is a process of Google Analytics in which your user analysis is performed on the basis of your pseudonymized user ID, used to create a pseudonymized user profile of you with information on the use of various devices (“Cross-Device Tracking”). We use Google Analytics only with activated IP anonymization. This means that your IP address is shortened by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Your full IP address is sent by Google to the USA and shortened there only in exceptions. The IP address sent by the your browser is not combined by Google with your other data. You can prevent the storage of cookies by making the corresponding settings in your browser; you can also refuse the collection of data generated by the cookie and related to your use of our online offers by Google and the processing of your personal data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. Further information about data use by Google, settings, and objection options is available in Google’s data privacy policy (https://policies.google.com/technologies/ads) and Google‘s ad settings (https://adssettings.google.com/authenticated). Your personal data are deleted or anonymized after 14 months. The legal basis for this data processing is Art. 6 (1) lit. f GDPR.

Contact

If you have any questions, please contact with our customer data service by email info@vedaroma.com.